This Policy provides you with information on how MOSTLY AI Solutions MP GmbH, Am Belvedere 10, 1100 Vienna, Austria, (hereinafter “MOSTLY AI” or “we”) will process your personal information.

We respect your privacy and are committed to protect the personally identifiable information you may provide us with while using our websites,, and all other subdomains (hereinafter each and together “Website”) and the services provided on the Website (hereinafter “Services”).

1. Processed data categories, legal bases and purposes of the processing

In the course of your visit of our Website or the use of our Services, we may collect and process the following personal information:

The date and the time of your visit of the Website, the address of the pages visited on the Website (URL), your IP address, name and version of your web browser, the webpage (URL) you have visited before you accessed the Website, certain cookies (see point 3 below), your login data and the information that you provide to us when making an inquiry on the Website or signing up for and using our Services (e.g., your name, organization, organizational affiliation, address, telephone number, email address, billing details).

We collect this information from you automatically when you visit the Website or if you provide it to us via the Website (e.g. by completing a contact form or signing up for our blog news service) or by signing up for and using our Services.

You are under no obligation to provide us with the information we ask you for. However, if you do not provide your information, you may not be able to make use of all the functions of the Website and we may not be able to provide you with our Services. Should the provision of your information be mandatory by law, we will inform you separately thereof.

We will process the information set out above for the purposes of providing our Services, making the Website and your user account available to you, to administer the user account, to further optimize and develop the Website, to recognize, prevent and investigate attacks of the Website, to analyze the usage of the Website, to generate Website access statistics, to analyze and forecast customer demand, to provide our blog and blog news service, to allow you to make inquiries using the Website and to enable us to answer any of these inquiries.

The legal basis of the processing of your personal information is:

  • the performance of your agreement with us about the use of our Services (Article 6(1)(b) GDPR);
  • our prevailing legitimate interest to achieve the purposes identified above (Article 6(1)(f) GDPR);
  • a legal obligation we must comply with (Article 6(1)(c) GDPR); and
  • where you have given us your consent, your consent (Article 6(1)(a) GDPR).

We do not use automated individual decision-making that would produce legal effects for you or would similarly significantly affect you.

2. Transfer of your personal information

To achieve the purposes set out above, we may transfer your personal information to the following categories of recipients:

  • IT service providers that we use (for example Amazon Web Services EMEA SARL, Google Ireland Ltd.);
  • companies that are part of our corporate group (currently: MOSTLY AI Inc.).

Some of the recipients referred to above may be located in or process personal information outside of your country. The level of data protection in another country may not be equivalent to that in your country. However, we only transfer your personal information to countries where the EU Commission has decided that they have an adequate level of data protection or we take measures to ensure that all recipients provide an adequate level of data protection. We do this for example by entering into appropriate data transfer agreements based on Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914). These are accessible upon request (see the contact details in point 11).

3. Cookies

We use “cookies” to improve the functionality of the Website and our Services. Cookies are small text files that may be installed on your end device when you visit a website. Cookies are generally used to provide website visitors with additional functionality within the website. Cookies cannot access, read or modify any other information on your end user device.

We may use cookies that

  • are going to be deleted again when you close your browser (session cookies),
  • remain stored on your end user device even after you close your browser (permanent cookies),
  • originate from us (first party cookies) or from third parties (third party cookies).

Through the cookies we use, we process information on the following legal bases:

  • We use cookies, which are absolutely necessary for the Website to function, on the basis of our prevailing legitimate interest to ensure the functioning and security of the Website (Article 6(1)(f) EU General Data Protection Regulation).
  • We use all other cookies on the basis of your consent (Article 6(1)(a) General Data Protection Regulation).

In order to withdraw your consent or to restrict it to certain cookies, you have inter alia the following options:

  • Use the settings of your browser. Details can be found in the help function of your browser.
  • At you can have the system analyze which cookies are used by you and deactivate them individually or in their entirety. This is an offer from the European Interactive Digital Advertising Alliance.
  • Opt-out of cookies by adjusting your cookie preferences on this website

Withdrawing your consent does not affect the lawfulness of processing based on your consent before your withdrawal. Please note that the functionality of the Website may be impaired if you withdraw or restrict your consent.

Details about the cookies we use:

NamePurposeRetention Period
Borlabs CookieSaves the visitors preferences selected in the Cookie Box
of Borlabs Cookie.
1 year
Google Tag ManagerCookie by Google used to control advanced script and
event handling.
1 year
SegmentCookie by Segment used for website analytics. Generates statistical data on how the visitor uses the website.1 year
FacebookCookie by Facebook used to control advanced script and
event handling.
1 year
Google MapsUsed to unblock Google Maps content.1 year
InstagramUsed to unblock Google Maps content.Session
Open StreetMapUsed to unblock OpenStreetMap content.1 year
TwitterUsed to unblock Twitter content.1 year
VimeoUsed to unblock Vimeo content.1 year
YouTubeUsed to unblock YouTube content.1 year
Google AnalyticsCookie by Google used for website analytics. Generates
statistical data on how the visitor uses the website.
2 years
HotjarCookie by Hotjar used for website analytics. Generates statistical data on how the visitor uses the website.1 year
DreamdataCookie by Dreamdata used for website analytics. Generates statistical data on how the visitor uses the website.1 year
LinkedIn Insight TagThe LinkedIn Insight Tag is a lightweight JavaScript tag that
powers conversion tracking, website audiences, and
website demographics for LinkedIn ad campaigns.
2 years

4. Google Analytics

The Website also uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the Website analyze how users use the site. We process your data on the basis of our prevailing legitimate interest to cost-efficiently generate easy to use website access statistics and optimize our web offerings and advertising (Article 6(1)(f) General Data Protection Regulation).

The information generated by the cookie about your use of the Website (including your IP address and the URLs of the accessed websites) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf to evaluate the use of our online services by users, to compile reports on activities within this online service and to provide us with other services related to the use of this online service and the Internet. We do not store any of your personal data collected in connection with Google Analytics.

This Website uses the IP anonymization feature provided by Google Analytics. Your IP address will therefore be truncated/anonymized by Google as soon as Google receives you IP address. On our behalf, Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the Website. Furthermore, you can prevent Google’s collection and use of your data by downloading and installing the browser plug-in available under:

You can also refuse the use of Google Analytics on this Website by clicking the following link: Disable Google Analytics. Then select “Statistics” and disable Google Analytics. By doing this, an opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this Website:

Further information concerning Google’s terms of use and privacy policy can be found at or at

5. HotJar, Heap and MixPanel

We use Hotjar, Heap and MixPanel exclusively when using the Free Version of our Services in order to better understand our users’ needs and to optimize this service and experience. Hotjar, Heap and MixPanel are technology services that help us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar, Heap and MixPanel use cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website.

Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details about Hotjar, please see the ‘about Hotjar’ section of Hotjar’s support site.

For further details about Heap, please see

For further details about MixPanel, please see

6. Social Media

We have integrated functions of the social media platforms Twitter and LinkedIn into the Website.

These functions are provided by:

  • Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“Twitter”). Twitter may place cookies on your computer – for more details, please consult Twitter’s privacy policy at You have the option to configure your privacy settings on Twitter under the account settings at
  • LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn”).We also use the LinkedIn Insight Tag provided by LinkedIn. The LinkedIn Insight Tag enables the collection of data regarding visits of LinkedIn members to the Website, including the URL, referrer, IP address, device and browser characteristics (User Agent), and timestamp. The IP addresses are truncated or (when used for reaching members across devices) hashed, and members’ direct identifiers are removed within seven days in order to make the data pseudonymous. This remaining pseudonymized data is then deleted within 180 days.LinkedIn does not share the personal data with MOSTLY AI; it only provides reports and alerts (which do not identify you) about the Website’s audience and ad performance. LinkedIn also provides retargeting for website visitors, enabling MOSTLY AI to show personalized ads off its Website by using this data, but without identifying the member. LinkedIn also uses data that does not identify you to improve ad relevance and reach members across devices.LinkedIn may also place cookies on your computer – for more details, please consult LinkedIn’s privacy policy at You have the option to configure your privacy and advertising settings on LinkedIn under the account settings at and

7. Newsletter and advertising

7.1. By subscribing to our newsletter, you agree to receive periodic updates and promotional communications about our products and services via e-mail. When subscribing for our newsletter, your IP address and the date and time of registration are stored. This serves to prevent misuse of our services and to protect the e-mail address of the person concerned. Your subscription to the newsletter can be cancelled by you at any time. To unsubscribe, please click the corresponding link in the bottom of each e-mail newsletter. The legal basis for the processing of your data after you have registered for our newsletter is your consent (Art 6 Para 1 lit a GDPR).

7.2. Apart from our newsletter, we may, based on your consent (Art 6 Para 1 lit a GDPR), process your contact data and usage data for the purpose of sending you customized marketing information and promotional e-mails about our products and services. You can revoke this consent at any time by sending an email to

7.3. Your contact data and usage data will be processed exclusively for the purposes named herein and will not be passed on to third parties.

8. Retention period

Your personal information will only be kept for as long as it is necessary to achieve the purposes set out in point 1 above.

We will, in any case, retain your personal information for as long as (i) required under statutory retention obligations or (ii) potential legal claims, where personal information is needed to raise or defend against the claim, are not yet time-barred.

9. Security

We are striving to use commercially acceptable means of protecting the personal information we are provided with. However, no method of transmission over the Internet, or method of electronic storage is totally secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Privacy and Cookie Policy Changes

We may change this Policy from time to time, which is in our sole discretion. We encourage you to check this page frequently for any changes to this Policy.

11. Your rights as a data subject

Under applicable law, you have the right to (under the conditions set out in applicable law):

  • to obtain confirmation as to whether and what kind of personal information we store about you and to request copies of such information;
  • to request rectification and erasure of your personal information;
  • request us to restrict the processing of your personal information;
  • object to the processing of your personal information;
  • withdraw any consent previously granted for the processing (withdrawing your consent does not affect the lawfulness of processing based on your consent before your withdrawal);
  • request data portability; and
  • lodge a complaint with the competent supervisory authority.

12. Contact Us

Please use our contact form or address your requests or questions concerning the processing of your personal information to:

MOSTLY AI Solutions MP GmbH

Am Belvedere 10

1100 Vienna


Last Modified: 6 Mar 2024